December 11, 2025

Department Enrollment Error Resolution Project Implementation Schedule

Action Required: Share the following information with all human resources (HR) office employees.

Description: The State Controller's Office (SCO) has posted the Department Enrollment Error Resolution Project Implementation Schedule which will begin on January 2, 2026.

During this immersion period, the departmental HR staff are expected to take advantage of the following opportunities:

SCO will give priority to inquiries submitted during your scheduled immersion period. If your department is not listed, please call the Statewide Customer Contact Center at (916) 372-7200 and follow the Retirement prompt, to add your department to the schedule.

Population Affected: All HR Offices

Retirement Enrollment Preprocessing Toolkit

Action Required: Share the following information with all human resources (HR) office employees.

Description: In line with the Department Enrollment Error Resolution Project Implementation, the State Controller's Office (SCO) has created the Retirement Enrollment Preprocessing Toolkit. This toolkit will provide additional support to departmental HR staff when clearing enrollment errors in myCalPERS and includes five job aids. See below:

  • Job Aid 1: New Appointments & Handling of Health Enrollment Issues
  • Job Aid 2: Appointment Change
  • Job Aid 3: Begin Leave and End Leave
  • Job Aid 4: Site Changes
  • Job Aid 5: Permanent Separations

These toolkits are intended to guide users through the basic process of clearing enrollment errors and are not intended to replace training provided by the California Public Employees’ Retirement System (CalPERS). To ensure that you are using the most up-to-date version, always access this information via the SCO website.

If you are unable to proceed due to contribution errors, please contact the Statewide Customer Contact Center at (916) 372-7200 and follow the Retirement prompt.

For all other inquiries, please contact CalPERS at (888) 225-7377.

Population Affected: All HR Offices

Tips for Lump Sum Separation Pay

Action Required: Share the following information with all human resources (HR) office employees.

Description: To help ensure that your lump sum separation Personnel Action Request (PAR) packages are accurately processed and meet the mandated requirements, use the tools in the Lump Sum Separation Toolkit and follow these tips:

  • Prevent Overpayment of Regular Pay (PAR Item 606)
    • To prevent overpayment of regular pay indicated in PAR Item 606, the State Controller’s Office (SCO) highly recommends keying the S70 for regular pay before submitting the lump sum PAR package to SCO.
    • For additional information regarding PAR Item 606 – Time To Be Paid (New), see PAM Section 2.79.
  • When the Departmental Human Resources Office Keys Lump Sum Pay and It Does Not Issue
    • When a lump sum payment does not issue when the departmental Human Resources Office keys it, it may appear on SCO’s AB2410 report due to one of the following four reasons. If so, it will require up to three additional pay cycles to process manually.
  1. The lump sum payment is at an atlternate rate(s) (per PAR Item 962).
  2. There is an alternate work schedule (per PAR Item 215).
  3. The separating employee was on disability leave for the final pay period (partial or full month).
  4. A transfer of funds is needed from Payment Type 0 (Regular Pay) to Payment Types 3 (Lump Sum Overtime) or 4 (Lump Sum Vacation).
  • Please wait three payroll cycles before contacting the Statewide Customer Contact Center (SCCC) regarding this issue.
  • Contacting SCO Regarding Lump Sum Separation Pay
    • Contact the SCCC at (916) 372-7200.
      • For questions related to PARs, select # 2 for Civil Service, and then #2 for Civil Service Audits.
      • For questions related to payroll or deferred compensation, select #2 for Civil Service, then #4 for Payroll, and then #1 for General Payroll Questions.
      • Please do not contact the Statewide Retirement Program regarding lump sum separation pay or PARs.

Population Affected: All HR Offices

Personnel Letter #25-025 – 2025 Personal Leave Program Implementation Effective July 31, 2025

Action Required: Share the following information with all human resources (HR) office employees.

Description: Personnel Letter #25-025 – 2025 Personal Leave Program Implementation Effective July 31, 2025 is available on the State Controller’s Office website.

Population Affected: All HR Offices

Contacts: A list of contacts is provided in the letter for further assistance.