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Broadcast Email Archive 2021
September 29, 2021
September 29, 2021
PPSD Statewide Customer Contact Center Intermittent Outages
Action Required by Department: Share the following information with all departmental human resources (HR) offices.
Date Incident Identified: September 27, 2021
Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center is still experiencing intermittent outages with our phone lines. We are working to get the issue resolved as soon as possible. We apologize if this has caused you any inconvenience and appreciate your patience. If you need immediate assistance, please email PPSDOps@sco.ca.gov.
Status: Unresolved
Date Incident to be Resolved: To be Determined
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project
Payroll Warrant Reminders
Action Required by Department: Share the following information with all departmental human resources (HR) and accounting office employees.
Description: See Payroll Warrant Reminders below:
Payroll Warrants that are mailed should not be folded. Please place them in an envelope that is large enough to accommodate the warrant size.
Departments should not release Payroll Warrants to employees early. Please refer to the CalHR Human Resources Manual, Timely Payment of Wages - Section 1703 and the State Administrative Manual (SAM) - Section 8580.2 for specific guidelines.
Please do not release the October 2021 Payroll Warrants until September 30, 2021, as instructed by your Departmental Accounting Office.
Encourage all employees to sign up for Direct Deposit. To assist departments in this effort, the Personnel and Payroll Services Division has created a Direct Deposit Communication Toolkit.
When mailing Payroll Warrants, include a Direct Deposit Enrollment Authorization (STD.699) in the envelope to encourage enrollment.
The approved retention schedule for personnel and payroll services requires retention of earnings statements (CD39As) for two months. With the implementation of Cal Employee Connect and suspension of direct deposit advice (DDA) printing by SCO, departments are encouraged to review their internal retention policies and appropriately handle or dispose of undelivered DDAs, as necessary. Please refer to the State Administrative Manual, Section 1615 and the Records Retention Handbook for more information.
Population Affected: All HR Offices and Accounting Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email PPSDmirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project
PPSD Register – September 2021
Action Required by Department: Share the following information with all departmental human resources (HR) office employees.
Description: The State Controller's Office (SCO), Personnel and Payroll Services Division (PPSD) is excited to share the September 2021 edition of their monthly newsletter, The PPSD Register. This issue features an article about the upcoming Lump Sum Separation peak workload season. The newsletter is published as another resource to support HR offices in meeting their employees' personnel and payroll needs.
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email PPSDmirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project