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Broadcast Email Archive 2021
October 1, 2021
October 1, 2021
PPSD Statewide Customer Contact Center Intermittent Outages – Resolved
Action Required by Department: Share the following information with all departmental human resources (HR) offices.
Date Incident Identified: September 27, 2021
Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center (SCCC), is no longer experiencing intermittent outages with their phone lines. You can contact the SCCC at (916) 372-7200.
Status: Resolved
Date Incident Resolved: September 30, 2021
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project
Updated Lump Sum Separation Toolkit
Action Required by Department: Share the following information with all human resources (HR) office employees.
Description: The Lump Sum Separation Toolkit has been updated to reflect changes in important dates and information for processing lump sum separation pay and contributions, including deferrals into the 2022 tax year. The toolkit includes:
A Guide for Avoiding Common Errors: Lump Sum Documentation and Processing
Lump Sum Worksheet
Lump Sum Pre-Tax Calculator
Lump Sum Separation FAQs
Talking Points and Activities for a Lump Sum Peak Workload Kickoff Meeting
Lump Sum Separation Process eLearning Series
To ensure that the most up-to-date document or tool in the toolkit is accessed, HR office employees should always access them via the SCO website.
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project
Extended Keying Calendar – October 2021
Action Required by Department: Share the following information with all human resources (HR) office employees.
Description: The State Controller's Office (SCO) has posted the Extended Keying Calendar for October 2021.
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email Clas@sco.ca.gov
ConnectHR Email connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project