May 6, 2021

PPSD Customer Contact Center Intermittent Outages

Action Required by Department: Share the following information with all departmental human resources (HR) employees.

Date Incident Identified: May 4, 2021

Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center is still experiencing intermittent outages with our phone lines. We are working to get the issue resolved as soon as possible. We apologize if this has caused you any inconvenience and appreciate your patience. If you need immediate assistance, please email TempOps@sco.ca.gov and in the email subject line please write “SCCC”.

Status: Unresolved

Date Incident to be Resolved: To be Determined

Population Affected: All HR Offices

Contacts:

Statewide Customer Contact Center (916) 372-7200

HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov

CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov

Cal Employee Connect Email connecthelp@sco.ca.gov

Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov

SCO Key Initiatives:

Cal Employee Connect

CalATERS Replacement Project

California State Payroll System Project

PPSD Customer Contact Center Intermittent Outages Resolved