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Broadcast Email Archive 2021
May 6, 2021
May 6, 2021
PPSD Customer Contact Center Intermittent Outages
Action Required by Department: Share the following information with all departmental human resources (HR) employees.
Date Incident Identified: May 4, 2021
Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center is still experiencing intermittent outages with our phone lines. We are working to get the issue resolved as soon as possible. We apologize if this has caused you any inconvenience and appreciate your patience. If you need immediate assistance, please email TempOps@sco.ca.gov and in the email subject line please write “SCCC”.
Status: Unresolved
Date Incident to be Resolved: To be Determined
Population Affected: All HR Offices
Contacts:
Statewide Customer Contact Center (916) 372-7200
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
SCO Key Initiatives:
Cal Employee Connect
CalATERS Replacement Project
California State Payroll System Project
PPSD Customer Contact Center Intermittent Outages Resolved
Action Required by Department: Share the following information with all departmental human resources (HR) employees.
Date Incident Identified: May 4, 2021
Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center outages have been resolved.
Status: Resolved
Date Incident to be Resolved: May 6, 2021
Population Affected: All HR Offices
Contacts:
Statewide Customer Contact Center (916) 372-7200
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
SCO Key Initiatives:
Cal Employee Connect
CalATERS Replacement Project
California State Payroll System Project