August 30, 2021

REMINDER: Customer Service Survey

Action Required by Department: Share the following information with all human resources (HR) office employees.

Description: The State Controller's Office, Personnel and Payroll Services Division (PPSD) is committed to providing excellent customer service to all state department HR offices. To help ensure PPSD is providing the highest level of customer service, we want your feedback today. Please take a few minutes to complete the PPSD Customer Service Survey and let us know what areas we have improved in and what areas we need to work on. The survey will only take five minutes to complete, and your feedback will help us improve our customer service.

The survey will close on August 31, 2021.

Population Affected: All HR Offices.

Contacts:

Statewide Customer Contact Center (916) 372-7200

HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov

CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov

Cal Employee Connect Email connecthelp@sco.ca.gov

Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov

SCO Key Initiatives:

Cal Employee Connect Project

California State Payroll System Project

Payroll Flyers and Global Messages

Action Required by Department: Share the following information with all employees.

Description: Payroll Flyers and Global Messages are now available on the State Controller's Office website.

Population Affected: All Human Resources (HR) Offices