April 9, 2024

PPSD Statewide Customer Contact Center Intermittent Voicemail Challenges

Action Required by Department: Share the following information with all human resources (HR) office employees.

Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center (SCCC) continues to experience intermittent voicemail challenges. PPSD is working to get the issue resolved quickly. A follow up email will be sent once the issue is resolved.

In the meantime, you may submit inquiries requiring immediate attention to PPSD Operations at PPSDOps@sco.ca.gov.

Date Incident Identified: April 2, 2024

Status: Pending

Date Incident to be Resolved: To be Determined