Personnel and Payroll Services Division (PPSD) Statewide Customer Contact Center (SCCC) - Call Directory

To locate the correct program area to contact:

Step 1: Locate the program area for the processing need that you are addressing

• Civil Service (CS) by clicking here
• California State University (CSU) by clicking here

Step 2: Then call the number below and follow the prompts to select the desired program area to contact.

(916) 372-7200
Hours of Operation: 8:00am to 3:45pm
PPSD staff will return all voicemail messages within 24 to 48 hours

1. Statewide Direct Deposit Program
2. Statewide Civil Service Program
   1. Position Control
   2. Civil Service Audits
   3. Benefits
   4. Payroll
      1. General Payroll Questions (including Lump Sum & Separation Pay)
      2. Stipulations
      3. Garnishments
      4. Miscellaneous Deductions
      5. Premium Pay
   5. Retirement
   6. Disability
      1. IDL
      2. NDI/SDI/TD
3. Statewide CSU Program
   1. CSU Audits
   2. CSU Benefits
   3. CSU Payroll
      1. Garnishments
      2. Miscellaneous Deductions
      3. All Other Payroll Questions
   4. CSU Retirement
   5. CSU Disability
4. Statewide W-2/Tax Support Program
   1. W-2
   2. Tax Support