September 27, 2021

PPSD Statewide Customer Contact Center Intermittent Outages

Action Required by Department: Share the following information with all departmental human resources (HR) offices.

Date Incident Identified: September 27, 2021

Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center is currently experiencing intermittent outages with our phone lines. We are working to get the issue resolved as soon as possible. We apologize if this has caused you any inconvenience and appreciate your patience.  If you need immediate assistance, please email PPSDOps@sco.ca.gov.

Status: Unresolved

Date Incident to be Resolved: To be Determined

Population Affected: All HR Offices

Contacts:    

Affordable Care Act (ACA) Email acasupport@sco.ca.gov

Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov

Cal Employee Connect Email connecthelp@sco.ca.gov 

California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov

ConnectHR Email: connecthrhelp@sco.ca.gov

CS Escalation Email (HR Supervisors and Managers)  PPSDOps@sco.ca.gov 

HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov 

Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov

Statewide Customer Contact Center (916) 372-7200  

SCO Key Initiatives:  

Cal Employee Connect Project 

California State Payroll System Project