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Broadcast Email Archive 2021
September 27, 2021
September 27, 2021
PPSD Statewide Customer Contact Center Intermittent Outages
Action Required by Department: Share the following information with all departmental human resources (HR) offices.
Date Incident Identified: September 27, 2021
Description: The Personnel and Payroll Services Division (PPSD), Statewide Customer Contact Center is currently experiencing intermittent outages with our phone lines. We are working to get the issue resolved as soon as possible. We apologize if this has caused you any inconvenience and appreciate your patience. If you need immediate assistance, please email PPSDOps@sco.ca.gov.
Status: Unresolved
Date Incident to be Resolved: To be Determined
Population Affected: All HR Offices
Contacts:
Affordable Care Act (ACA) Email acasupport@sco.ca.gov
Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov
Cal Employee Connect Email connecthelp@sco.ca.gov
California Leave Accounting System (CLAS) Email: Clas@sco.ca.gov
ConnectHR Email: connecthrhelp@sco.ca.gov
CS Escalation Email (HR Supervisors and Managers) PPSDOps@sco.ca.gov
HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov
Management Information Retrieval System (MIRS) Email mirs@sco.ca.gov
Statewide Customer Contact Center (916) 372-7200
SCO Key Initiatives:
Cal Employee Connect Project
California State Payroll System Project