OCM Scope

Develop and implement strategy and plans to enable impacted people to engage, adopt, and use the new CSPS system effectively in their day-to-day work.

• Manage communications during change
• Oversee training efforts for employees to develop new skills
• Help DART Sponsors and Liaisons understand and act upon their roles during change
• Prepare, equip and enable people managers for their roles in change
• Anticipate and mitigate resistance
• Measure adoption and usage, ROI, and other performance metrics