Career Opportunities

(2016) Associate Governmental Program Analyst

Applicants with disabilities who need reasonable accommodations, such as a Sign Language interpreter, a reader, or assistance attending an interview please call (916) 323-3055.

Position #:
051-550-5393-XXX

Salary Range:
$ 5,684 - $ 7,114

Issue Date:
7/8/2024

Contact:
Elisa Wong (916) 464-6055

Location:
Unclaimed Property Division
10600 White Rock Road
Rancho Cordova, CA 95670

Final Filing Date:
July 22, 2024

Individuals who are currently in this classification, or are eligible for lateral transfer or promotion, or are reachable on a certification list may apply.  

For permanent positions, SROA and surplus candidates should attach “surplus letters” to their application.  Failure to do so may result in your application not being considered.

Submit application package electronically via your CalCareers account or to address below:  

State Controller’s Office
Human Resources Office
ATTN: Classification Unit - CB
300 Capitol Mall, Ste. 300
Sacramento, CA 95814

Application package must include all the required documents.  Mailed application package must include Position #051-550-5393-XXXin the job title section.  Application received without this information may be rejected.   

Looking for a job that you can feel passionate about?  Looking for work in an inviting work environment?  If you are interested in working in a fast-paced environment surrounded by enthusiastic and self-motivated people, then look no further!  The Office of the State Controller (SCO) is the destination Constitutional employer within the State of California. 

**Free Parking**

The following link outlines a summary of benefits available to state employees: https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

Applications will be screened and only the most qualified will be interviewed. Application must include “to” and “from” employment dates (m/d/y), hours per week, and prior employer contact information including contact number.  Applications received without this information may not be considered for this position.

 Special Instructions: Please include a resume and Statement of Qualifications (SOQ) with your application. Please limit your SOQ to a maximum of one (1) page, single-spaced, Arial 12-point font with one-inch margins. Applicant name and the position number should be included in your SOQ. The SOQ should address the following questions and include the job title, employer, and number of years performing each of the duties:

  1. Describe your experience with being a trainer or lead.
  2. Describe your business writing experience such as memos, letters, and procedures.
  3. Describe your experience in investigating or researching claims. 

Please Note: No teleworking opportunities available with this position.

The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results. 

The selected candidate will be required to adhere to current SCO Nepotism requirements.

Applicants with disabilities who need reasonable accommodations, such as
a Sign Language interpreter, a reader, or assistance attending an interview
please call (916) 323-8579. 

Scope of Position:
With direction provided by a Staff Services Manager I in the Consumer Services Bureau, Claims Support Unit of the Unclaimed Property Division (UPD) of the State Controller's Office, the incumbent performs complex analytical duties, acts as a lead on projects, and provides consultative services related to the Unclaimed Property Program.  The incumbent also prepares complex information used in the development, implementation, and monitoring of program operations, as well as assists staff in analyzing and evaluating the most complex claims for unclaimed property and estates submitted to the Bureau.  Claims for property, which are submitted by both the private and public sectors include: Cash, Securities, and Safe Deposit Box Contents. This is the full journey level analyst.  Duties include but are not limited to the following:

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

  • Prepare analyses, draft and finalize legal requests from the Bureau to the State Controller’s Legal Office, and respond to questions and opinions back from the Legal Office. as evidence in proving entitlement to unclaimed property.
  • Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies. Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.
  • Investigate and audit internal processes and suspicious claims, reports, and other referrals related to unclaimed property to determine if claims are fraudulent or if processes can lead to fraudulent activities. Analyze trends and make recommendations to upper management to revise policies, procedures, and processes related to the detection and prevention of fraudulent claims payment and internal processes. Develop strategies for detecting high-dollar fraud such as Heir or Business claims. 
  • Act as Lead over unit’s staff of Staff Services Analysts.  Review Legal referrals and provide direction to the staff on changes. Provide direction to staff when they have questions regarding informal appeals.  Ensure that the tasks assigned to them are submitted timely and meet the deadlines.  Provide support and assist in complex referrals that take additional research.  Provide timely feedback on assignments and give direction on best practices. 
  • Work on special projects that include testing the UPS2000 system and writing reports for statistical analysis. Prepare project management tracking spreadsheets and Issue papers. Run designated system reports and provide data to management. Represent the Bureau while on teams and in work groups, that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program. Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau.
  • Resolve claimant issues elevated by unit staff. Resolve issues involving Duplicate Payments, Redeposits, and Replacement Payments. Work with staff in other Divisional Units. Process other property and claim types as needed. Assist claimants with their claims at the public counter. Other duties as assigned.

Required Hours: 
Monday – Friday, 8:00 a.m. – 5:00 p.m.

Desirable Qualifications:

  • Demonstrate a high degree of initiative and analytical ability.
  • Ability to work independently or as part of a team. 
  • Ability to deal with multiple tasks, changing priorities and coordinate concurrent assignments efficiently and independently.
  • Ability to provide customer service utilizing effective and professional communication.
  • Must be dependable, punctual, and flexible to work under demanding conditions.
  • Proficient typing and word processing.  Strong experience with MS Office Suite (Outlook, Word, Access), with moderate to advanced experience in Microsoft Excel.
  • Ability to work quickly and accurately under pressure.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023