If your call is not answered promptly, press 1 to leave a voicemail.
Before calling for status of a document, please check the Weekly Processing Dates for CS and CSU to see which received dates are currently being processed.
Escalation Email:
Instructions for HR office supervisors and managers to escalate PPSD inquiries are available here: Escalation Email Instructions
Additional Contact Information:
Affordable Care Act (ACA) Support: (916) 322-3770 or ACASupport@sco.ca.gov
California Automated Travel Expense Reimbursement System (CalATERS): (916) 324-9991 or CalATERS@sco.ca.gov
California Leave Accounting System (CLAS)/Payroll Input Process (PIP): (916) 327-0756 or CLAS@sco.ca.gov
California State University System (CSU) Inquiry: PPSDCSUInquiry@sco.ca.gov
Decentralized Security & ViewDirect Access: (916) 619-7234 or DSA@sco.ca.gov
Management Information Retrieval System (MIRS): PPSDMIRS@sco.ca.gov
PPSD Reception: (916) 445-5361
Statewide Tax Support Program, W-2 Unit: (916) 445-2847 or PPSDSTSP@sco.ca.gov
ConnectHR and Cal Employee Connect (CEC)
ConnectHR is an administrative portal that allows HR staff to access pay and leave balance information on behalf of employees and to upload a range of personnel transactions documents electronically. Human Resources (HR) offices must submit these documents through ConnectHR. For questions, contact: ConnectHRHelp@sco.ca.gov
CEC is a secure self-service portal that allows state employees to view, print, and electronically save their own W-2, leave balances, direct deposit earnings statements, and more. For assistance, contact the CEC team directly here.
Electronic Transaction Process
In an ongoing effort to streamline business processes, and create efficiencies for our customers, the SCO encourages departments with their own internal HR systems to consider submitting common transactions electronically for processing. Using the record layouts and instructions found in the links below, agencies can create and submit data files securely to SCO through File Transfer Protocol (FTP) and reduce the need to mail hardcopy documents or scan and email softcopy documents. This process does not replace PIP. If your department uses PIP regularly, absent an internal HR system, please continue to do so.
SCO will accept all forms of digital/electronic approval from department HR office employees authorized to sign personnel and payroll documents. Departments must retain their original, signed documents (wet signature or electronic signature, if used) for audit purposes.
