December 15, 2020

PERSONNEL ACTION MANUAL (PAM): Section 6 - EAR Processing

Section 6 – EAR Processing of the Personnel Action Manual (PAM) is updated. Areas of revision are noted by the revised date on the Table of Contents page at the beginning of the section, and by the revision date within the subtitle of each section. 

A comprehensive Revision Chart is located at: https://www.sco.ca.gov/ppsd_pam_revisions.html.  

You can print a copy of the PAM by accessing the State Controller’s Office website at: https://www.sco.ca.gov/ppsd_pam.html.  

For instructions to subscribe or unsubscribe to the Email Subscription Distribution List, go to: www.sco.ca.gov/ppsd_email.html.  

If you have any comments or suggestions regarding formatting or revisions to the PAM, please complete the “PAM/PPM Revisions Request Form” located here: http://www.sco.ca.gov/Files-PPSD/PPM/PAM_and_PPM_Revisions_Request_Form.pdf


MyCalPERS Dependent Eligibility Verification Process

Action Required by Campus:  Share the following information with all Human Resources office employees.

Date Incident Identified: December 12, 2020

Description:  CalPERS has reported that employers are currently unable to process Dependent Eligibility Verification in the myCalPERS System. This issue is expected to be resolved Thursday night, December 17, 2020, and employers may resume normal processing beginning of business on Friday, December 18, 2020.

Population Affected:  All Human Resources Offices

Status: Unresolved

Date Incident to be Resolved:  December 17, 2020

Contact: 

California Public Employees' Retirement System (CalPERS): 

CalPERS Customer Contact Center (888) 225-7377

State Controller's Office:

Statewide Customer Contact Center (916) 372-7200  

HR Suggestions Email  (All HR Staff) PPSDHRSuggestions@sco.ca.gov  

CSU Inquiry Email (HR Supervisors and Managers) PPSDCSUInquiry@sco.ca.gov  

Cal Employee Connect Email connecthelp@sco.ca.gov 

Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov  

SCO Key Initiatives:  

Cal Employee Connect Project 

CalATERS Replacement Project 

California State Payroll System Project 


MyCalPERS Dependent Eligibility Verification Process

Action Required by Department:  Share the following information with all Human Resources office employees. 

Date Incident Identified: December 15, 2020 

Description:  CalPERS has reported that employers are currently unable to process Dependent Eligibility Verification in the myCalPERS System. This issue is expected to be resolved Thursday night, December 17, 2020, and employers may resume normal processing beginning of business on Friday, December 18, 2020.  

Population Affected:  All Human Resources Offices  

Status: Unresolved  

Date Incident to be Resolved:  December 17, 2020 

Contact: 

California Public Employees' Retirement System (CalPERS):   

CalPERS Customer Contact Center (888) 225-7377

State Controller's Office:

Statewide Customer Contact Center (916) 372-7200  

HR Suggestions Email (All HR Staff) PPSDHRSuggestions@sco.ca.gov 

CS Escalation Email (HR Supervisors and Managers)  PPSDOps@sco.ca.gov 

Cal Employee Connect Email connecthelp@sco.ca.gov 

Cal Employee Connect Feedback Email connectfeedback@sco.ca.gov 

SCO Key Initiatives:  

Cal Employee Connect Project 

CalATERS Replacement Project 

California State Payroll System Project