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(6319) Staff Services Manager I (Supervisory)

Applicants with disabilities who need reasonable accommodations, such as a Sign Language interpreter, a reader, or assistance attending an interview please call (916) 323-3055.


$5,689.00 - $7,068.00


Jesse Rios (916) 322-3682

Personnel/Payroll Services Division (PPSD)
300 Capitol Mall, Suite 1001
Sacramento, CA 95814


Individuals who are currently in this classification, or are eligible for lateral transfer or promotion, or are reachable on a certification list may apply.  

For permanent positions, SROA and surplus candidates should attach “surplus letters” to their application.  Failure to do so may result in your application not being considered.

Submit application package electronically via your CalCareers account or to address below:  

State Controller’s Office
Human Resources Office
ATTN: Classification Unit - IG
300 Capitol Mall, Ste. 300
Sacramento, CA 95814

Application package must include all the required documents.  Mailed application package must include either ARF #512 or Position #051-220-4800-024 in the job title section.  Application received without this information may be rejected.   


Looking for a job that you can feel passionate about?  Looking for work in an inviting work environment?  If you are interested in working in a fast-paced environment surrounded by enthusiastic and self-motivated people, then look no further!  The Office of the State Controller (SCO) is the destination Constitutional employer within the State of California.

Applications will be screened and only the most qualified will be interviewed. Application must include “to” and “from” employment dates (m/d/y), hours per week, and prior employer contact information including contact number.  Applications received without this information may not be considered for this position.

The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results.

Special Requirement:  Applicants must submit a Statement of Qualifications (SOQ), not to exceed one page (typed, no smaller than Arial 11 pt.), including the applicant’s:

  • Experience in developing eLearning (training via technology) using various adult learning styles.
  • Experience and education that has prepared the candidate to manage the Statewide eLearning team.

Applications submitted without the SOQ will not be considered for this position.

The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results.

Scope of Position:

Under general direction provided by the Customer Support Manager, a Staff Services Manager II, the incumbent serves as the Manager of the Statewide Training Unit, which is responsible for development and delivery of training for the statewide human resources staff, in support of the division’s personnel and payroll systems. The position works in the Customer Support Section, focusing on instructional design and adult learning using a full range of instructor-led and web-based training methods, while ensuring the highest level of customer satisfaction possible.

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

  • Manage staff responsible for development/revision and delivery of eLearning (online training lessons and modules) for statewide training of personnel, payroll, disability, and related human resources subjects. Plan, organize, and assign projects to staff to integrate new training developments, improve access to training, and use available technology tools; monitor and evaluate progress of each project, and adjust project plans accordingly. Maintain and improve training and related web pages.
  • Manage staff responsible for development/revision and delivery of internal training in a variety of job-related and job-required subjects (such as soft skills, analytical skills, use of software tools). Plan and assign courses to staff; monitor and evaluate training analysts and curriculum, and recommend improvements in training.
  • Manage staff responsible for maintaining and updating of registration management systems and databases, eLearning delivery tools, and online training evaluations. Ensure continuity of customer access to eLearning modules and job aids.
  • Identify statewide training problems, potential impacts and suggested solutions. Develop and revise policies related to training quality and access and improving customer service. Develop metrics to ensure training resources are assigned appropriately to meet statewide customer needs; prepare budget change proposals as needed to address resource deficits.
  • Manage staff responsible for maintaining and updating personnel/payroll manuals and procedures. Ensure information is current, accurate, and posted as soon as needed.
  • Select, train, develop and evaluate the performance of staff and take appropriate action.
  • Act as a liaison with State departments and campuses and other control agencies on training-related issues. Represent SCO at user group meetings and other conferences.

Desirable Qualifications:

  • Exemplifies PPSD’s values: trust, customer service, collaboration, accountability, and professionalism
  • Commitment to lead by example, motivate and mentor employees, and delegate assignments effectively
  • Experience using information technology tools in developing eLearning
  • Experience using learning management or training registration systems
  • Excellent communication and organization skills with attention to detail
  • Ability to oversee multiple responsibilities/projects and adjust to changing priorities
  • Ability to handle stressful and/or sensitive situations with tact
  • Ability to develop and align performance goals to business priorities
  • Knowledge of the State’s human resources and payroll operations, policies and procedures and the State’s Uniform State Payroll System (USPS)

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 7/17